(Telematics Services Only)
Mitsubishi Heavy Industries Thermal Transport Europe GmbH ("MTTE") is committed to handling data generated through its telematics services in a fair, lawful, and secure manner, in accordance with Regulation (EU) 2023/2854 (the "EU Data Act").
This statement explains how data generated through MTTE telematics services can be accessed and shared, and outlines the rights available to users under the EU Data Act.
Scope of this Notice
This notice applies only to data transmitted through MTTE telematics services and connected telematics devices that are covered by an active telematics service agreement.
This notice does not apply to standalone monitoring devices, temperature recorders, service tools, or any systems that are not connected to the telematics platform.
Purpose of This Notice
This notice explains:
It also provides contact information for questions regarding data access and portability.
Data Generated Through Our Telematics Services
Our telematics services may provide access to operational data generated by connected refrigeration units.
Examples of available data include:
The exact data categories, formats, volume, and availability may vary depending on the refrigeration unit model, configuration, software version, and telematics service subscription.
Covered product series include:
For product-specific information regarding available telematics data, please contact MTTE using the contact information provided below.
Access to Telematics Data
Customers with an active telematics service subscription have direct access to telematics data through the following platforms:
For assistance accessing telematics data, please contact MTTE.
Sharing Your Data
Subject to applicable requirements of the EU Data Act, users may request that telematics data accessible through MTTE's telematics services be shared with a third party designated by the user.
Any charges associated with such requests will be limited to reasonable and legally permitted costs, where applicable.
Data Portability and Interoperability
MTTE supports the portability of telematics data made available through its telematics services in accordance with applicable requirements of the EU Data Act.
Where technically feasible and legally required, MTTE will facilitate the transfer of such data to another service provider or system designated by the user.
Storage and Retention
Telematics data is stored securely using appropriate technical and organizational measures.
Data retention periods may vary depending on the telematics service and contractual arrangements. Specific retention information is available upon request.
Your Rights Under the EU Data Act
Subject to the conditions set out in the EU Data Act, users may have the right to:
If you believe that your rights under the EU Data Act have been infringed, you may lodge a complaint with the competent supervisory authority.
This notice complements our Privacy Policy and other applicable legal notices.
Contact Information
For information regarding data access, data portability, or other questions related to telematics data, please contact:
Mitsubishi Heavy Industries Thermal Transport Europe GmbH
Hannoversche Straße 49
49084 Osnabrück
Germany
Contact Form:
mhi-tte.com/contact